Returns & Exchanges
Return & Exchange Policy
Returns are accepted for store credit or exchange only within 7 days of the delivery date. Returns past the 7 mark will not be accepted and will be sent back at the customer's expense. All markdowns and sale items purchased final sale. Clearance items and bodysuits are final sale. Damaged items must be reported within 2 days of receiving them. Returns must be shipped back in packaging that it was shipped in, or a waterproof bag to prevent damage in the shipping process. Any damaged returns will not be accepted for store credit or exchange - including items shipped back that were damaged in the shipping process.
We do offer return labels through the website. The label charge is based on location and weight and will be deducted from your store credit. We do not charge shipping for exchanges mailed out.
To start your return click the link and follow the instructions below:
https://account.collectiverose.com
- Log in to your account.
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
Returns must be received unwashed, unworn, and in new condition. If the item arrives with tags on it the item must be returned with original tags still attached.
Gifting items must be returned unopened in their original packaging. If the seal is open or the tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 2 days of receiving merchandise or cannot be returned.
Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
Gift Cards, cosmetics, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
Original shipping is not refundable.
Returns are processed within 1-6 business days of receiving your return. We will send you an email confirmation when your return has been received and a store credit code.
If you have any questions or concerns about your order please contact orders@collectiverose.com
All Colors may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.