Returns & Exchanges
Collective Rose Return Policy
At Collective Rose, we want you to love your purchase! If something doesn’t work out, we’re happy to offer returns for store credit or exchange only on eligible items.
Return Eligibility
Returns and exchanges are accepted within 10 business days of the delivery date or local pickup fulfillment date.
To be eligible for a return or exchange, items must be:
- Unworn
- Unwashed
- In new condition
- Free of smoke odors, pet odors, perfume, or other heavy scents
- Free of makeup, deodorant, or other stains
- Returned with original tags attached
We reserve the right to refuse any return that appears worn, altered, washed, damaged, or outside of the return window.
A receipt or order confirmation is required for all returns.
Item Care & Condition
We want you to love your pieces and enjoy them for as long as possible! Once an item leaves our store, we’re unable to control how it is worn, washed, stored, or cared for. Please follow the care instructions provided on the garment to help keep your items looking their best.
Because of this, returns and exchanges must be for items that are unworn, unwashed, and in their original, sellable condition. We’re unable to accept items showing signs of wear or changes that may result from washing or care, including pilling, snagging, shrinking, fading, or other wear-related damage.
We’re always happy to help with questions about caring for your new favorite pieces!
Final Sale Items
The following items are FINAL SALE and are not eligible for return, exchange, or store credit:
- Sale or markdown items
- Bodysuits
- Hair accessories
- Hats
- Jewelry
- Lip and beauty products
- Pinch Provisions
- Bags
- Scarves
Additionally:
- Gift items must be unopened and returned in their original packaging.
- Home décor items are not returnable if tags, seals, or packaging have been removed.
Damaged Items
Please inspect your order upon arrival.
Any damaged or defective items must be reported within 2 days of receiving your order by contacting orders@collectiverose.com.
Damage reported after 2 days may not qualify for return or replacement.
Please note:
Variations in color due to photography, lighting, monitor settings, or pattern placement are not considered defects.
Return Shipping Information
Returns must be shipped back in the original packaging or a waterproof mailer to prevent damage during transit.
Items returned damaged due to improper packaging will not be accepted.
We offer return shipping labels through our return portal. Return label costs are based on package weight and location, and will be deducted from your store credit amount.
Original shipping charges are non-refundable.
We do not charge shipping fees for approved exchanges mailed back to customers.
Local Returns & Pickup Orders
Local customers may return eligible items in-store within 10 business days of purchase or pickup fulfillment.
Local pickup orders become FINAL SALE after the 10-business-day window and are no longer eligible for return, exchange, or store credit.
Processing Time
Returns are processed within 1–6 business days after your return is received and inspected.
Once approved, you will receive an email containing your store credit code or exchange confirmation.
Price Adjustments
We do not offer price adjustments on previous purchases, including items that later go on sale or markdown.
How to Start a Return
To begin your return, visit:
Log in using your email address
Enter the 6-digit verification code sent to your email
Select the order you would like to return
Choose the item(s) for return
Select a return reason and submit your request
If approved, you will receive return instructions and a prepaid shipping label by email.
Questions?
For any questions regarding your order or return, please contact: