Returns & Exchanges
Returns are accepted for store credit or exchange only within 10 business days of the delivery date. Returns past the 10-day mark will not be accepted and will be sent back at the customer's expense. All markdowns and sale items are final sale. Damaged items must be reported within 2 days of receiving them. Returns must be shipped back in the packaging that it was shipped in, or a waterproof bag to prevent damage during the shipping process. Any damaged returns will not be accepted for store credit or exchange, including items shipped back that were damaged in the shipping process.
If you are local, returns are also accepted in-store.
Local pickup orders are eligible for return or exchange within 10 business days of fulfillment. After 10 business days, the order is automatically FINAL SALE, no size exchange or store credits.
We do accept eligible exchanges in store. We do offer return labels through the website. The label charge is based on location and weight and will be deducted from your store credit. We do not charge shipping for exchanges mailed out.
To start your return, click the link and follow the instructions below:
https://account.collectiverose.com
- Log in to your account.
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit a return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return.
If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
Returns must be received unwashed, unworn, and in new condition. If the item arrives with tags on it, the item must be returned with the original tags still attached.
Gifting items must be returned unopened in their original packaging. If the seal is open or the tag/packaging is removed from home decor items, they are not returnable. Damages must be reported within 2 days of receiving merchandise or cannot be returned.
Gift Cards, cosmetics, intimates, bras, camisoles, slips, tights, socks, jewelry, beauty products, Rifle Paper items, and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
Items returned to us with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping costs.
Original shipping is not refundable.
Returns are processed within 1-6 business days of receiving your return. We will send you an email confirmation when your return has been received and a store credit code.
If you have any questions or concerns about your order, please contact orders@collectiverose.com
We do not price adjust for sales/markdowns after purchase.
All Colors may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.