Returns & Exchanges
RETURN POLICY
THE COLLECTIVE ROSE RETURN POLICY
All returns are refunded for online/in- store credit only within 7 days of the purchased instore/ pop-up or online delivery date. In this 7 day period you must contact collectiveroseclientcare@outlook.com to initiate a for exchange or store credit. We do not offer shipping costs back to us at this time. Customers must pay for shipping cost back when they go to ship.
We have the right to refuse returned merchandise, damaged, worn, final sale or outside our 7 day policy.
**DUE TO COVID-19 RELATED SHIPPING DELAYS, ORDERS MAY TAKE LONGER THAN USUAL TO RECEIVE. WE WILL CONTINUE TO WORK ON ACCOMMODATING TIMELY RETURNS.
In order for items to be eligible for online store credit, any items must be returned to our shipment facility within 7 days of the post marked delivery date.
- Your online store credit will be issued to you via email, once we have received the item(s) and inspected them. Please allow up to 3 days for the return process. For in-store, you will receive a gift care of store credit.
Please note the following items purchased are non-returnable:
- Any item(s) postmarked past 7 days of delivery date or in-store purchase.
- Any item(s) marked FINAL SALE or purchased on SALE/DISCOUNT ( Flash sale, mystery style bag, additional off)
- Damaged, washed, worn or altered items; items returned with deodorant, makeup, smoke, perfume and/or stains
- Shoes without their original box. Box must be free of damage without stickers or postage stamps
- ALL swimwear is FINAL SALE and is noteligible for store credit or exchange
- Intimates, bodysuits, underwear, hair accessories and beauty products are FINAL SALE and not eligible for store credit or exchange.
- Any SETS that are purchased MUST be returned as a set. If only ONE piece of the set is returned, you will NOT receive store credit.
- ALL hats are FINAL SALE
- ALL jewelry is FINAL SALE
- ALL candles are FINAL SALE
- ALL notebooks are FINAL SALE
If any of the above items are sent back to us, we are unable to issue store credit, grant an exchange or return the items back to you.
Exchanges
- Exchanges must be the same item but different size request. Again, this must be initiated within 7 days of purchase. Please contact us at collectiveroseclientcare@outlook.com to start this process.
- We are not able to exchange for different items.
- If you need a different size in your item, note your size exchange on your invoice and send it back to our return address, also follow email instructions prior to returning. If we have the item in stock in your requested size, we will send it to you. If we don't have your requested size, we will send you an egift card with store credit.
DAMAGED OR INCORRECT ITEMS
In the case of receiving a damaged or incorrect item shipped to you , please contact us within 3 days at collectiveroseclientcare@outlook.com . Please include photos of the item's damage.
In the case of receiving a damaged or incorrect item shipped to you , please contact us within 3 days at collectiveroseclientcare@outlook.com . Please include photos of the item's damage.
Click below link to initiate a return for store credit:
Items are to be sent back to the address below:
The Collective Rose
105 Main Street
Chardon, OH 44024
*Be sure your invoice is included in return // please contact collectiveroseclientcare@outlook.com with any support based return questions*