Returns & Exchanges
Holiday Return Policy
We’re here to make your holiday shopping merry and bright! 🎁 Here’s everything you need to know about our special holiday return policy:
Return Window:
All eligible items purchased between November 20th and December 21st, 2024, can be exchanged for a different size or store credit until January 8th, 2025.
Important Details:
- Returns are only accepted for eligible items in new, unworn condition with original tags attached.
- A receipt or proof of purchase is required for all returns or exchanges.
- We do not price adjust for sales/markdowns after purchase
Final Sale Items:
The following items are not eligible for return, exchange, or store credit:
- Items purchased on sale or markdown
- Gift bundles
- Purchases made during the "12 Days of Christmas" promotion
- Lip products
- Pinch Provision kits
- Tights
- Socks
- Jewelry
- Hats
- Hair Accessories
- His Daughter Products
We do accept eligible exchanges in store. We do offer return labels through the website. The label charge is based on location and weight and will be deducted from your store credit. We do not charge shipping for exchanges mailed out.
To start your return click the link and follow the instructions below:
https://account.collectiverose.com
- Log in to your account.
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
Returns must be received unwashed, unworn, and in new condition. If the item arrives with tags on it the item must be returned with original tags still attached.
Gifting items must be returned unopened in their original packaging. If the seal is open or the tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 2 days of receiving merchandise or cannot be returned.
Gift Cards, cosmetics, intimates, bras, camisoles, slips, tights, socks, jewelry, Rosebud Corner Items and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
Original shipping is not refundable.
Returns are processed within 1-6 business days of receiving your return. We will send you an email confirmation when your return has been received and a store credit code.
If you have any questions or concerns about your order please contact orders@collectiverose.com
We do not price adjust for sales/markdowns after purchase.
All Colors may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.