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Returns & Exchanges

WE ONLY OFFER STORE CREDIT FOR RETURNS AND EXCHANGES FOR SIZE ONLY. YOU MUST EMAIL COLLECTIVEROSECLIENTCARE@OUTLOOK.COM WITHIN 7 DAYS POST MARK OF RECEIVING YOUR ORDER FOR EXCHANGES OR TO RETURN FOR STORE CREDIT, IF NOT WE CANNOT EXCEPT ITEMS FOR EXCHANGE OR STORE CREDIT. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires. We get new styles just about every week and hope we can assist you in finding something new if your purchase doesn't work out!

Please email us at collectiveroseclientcare@outlook.com.

HOW WILL I RECEIVE MY STORE CREDIT? Expect an emailed E-Giftcard within 3 business days of the delivery of your Return. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed. You are not credited back shipping. Thank you for your patience!

WHERE DO I SEND MY RETURN TO?

The Collective Rose 
9247 Robinson Road, Chardon, OH 44024

DO WE SEND RETURN LABELS?
We do not offer Return Labels currently, being a new business. Sorry for any inconvenience this may cause.

ADDITIONAL RETURN DETAILS: 

  • We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
  • The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.
  • We DO NOT send return labels, so you can send the item back however you prefer.
  • Please email collectiveroseclientcare@outlook.com in regards to exchanging of size or return for store credit within 3 days post marked of receiving your items. Merchandise must be post marked or returned within 7 days from the post marked and received date of your items. Please note, if items are recieved to us after 7 days, items will be returned to you and no store credit will be issued. This is strictly enforced. 
  • Merchandise must be unwashed and unworn.
  • Original invoice must be included in your return package. If you do not have your original invoice, you can print out your order confirmation email or go to your customer profile on our Website and print out your order summary.
  • Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
  • Final Few, Flash Sale and Sale Items are FINAL SALE!
  • All accessories are FINAL SALE!
  • Bodysuits and Intimates are FINAL SALE!
  • We do not hold items for returns or exchanges.
  • Please allow 3 business days for return processing.
  • Once your return is processed, we will email you an egift card with your store credit that you can use on the website.
  • Preorders of backordered items may ship separately. 
  • Any returns past the policy will not be accepted or store credited.

Exchanges

  • Exchanges must be the same item but different size request.
  • We are not able to exchange for different items.
  • If you need a different size in your item, note your size exchange on your invoice and send it back to our return address. If we have the item in stock in your requested size, we will send it to you. If we don't have your requested size, we will send you an egift card with store credit.