Shipping & Local Pickup

 

Shipping Policy

 

We currently offer standard shipping on orders to the continental U.S. We also offer store pick up.

 

*Collective Rose is not responsible for shipping delays or issues which are beyond its control through shipping carrier. The customer will need to reach out to shipping carrier with their tracking number to open a claim for any packages not received, running late, or packages that say delivered and you did not receive*

 

*Shipping Rate - $9.35

 

Orders with standard shipping typically take 2-5 business days to be processed and shipped. Once orders have shipped, they should arrive at your shipping address within 1-3 business days. Keep in mind all of our jewelry is handmade with care to provide you with the best quality possible. During sales and holidays, we sometimes experience higher volume of orders, and shipping time may exceed the expected processing time. Please bare with us, and know we are working day, nights, and weekends to get everyone’s orders out as quickly as possible.

 

Store Pick-Up

 

Orders are available for store pick up, located at Collective Rose’s  store front in Chardon, OH. Perfect for those who live in surrounding areas of Chardon and Geauga County as well as those in the Mentor, Concord, Painesville, Willoughby, Gates Mills, Beachwood, Chagrin, etc. areas. Please allow 2 business days for orders to be processed, and we will send you an email or text message when your order is ready to be picked up. You can add a note when checking out on how you prefer to be contacted.

All pickup orders must be picked up within 7 days of fulfillment. After 7 days, order is automatically FINAL SALE, no size exchange or store credits. If picked up within 7 days, you will have 7 days from your pickup date to exchange or receive store credit.

 

Tracking your order

 

A tracking number will be provided via email when your order ships. Please allow 24-48 hours for shipping carrier to update their system. If you check it before that time frame, tracking may not be available. 

 

FAQS:

 

* PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS! ONCE AN ORDER IS SHIPPED, YOU WILL BE CHARGED FOR US TO RESHIP IT THE SECOND TIME IF YOU PROVIDED THE WRONG ADDRESS.

 

* ONCE AN ORDER HAS SHIPPED, IF IT IS LOST IN TRANSIT, YOU MUST CONTACT THE SHIPPING CARRIER AND FILE A CLAIM. YOU WILL NEED TO PROVIDE THEM WITH THE TRACKING NUMBER THAT WAS EMAILED TO YOU WHEN THE ORDER WAS SHIPPED.

* WEEKENDS AND HOLIDAYS ARE EXCLUDED FROM PROCESS AND SHIPPING TIMES, SO PLEASE REMEMBER THAT WHEN CHOOSING YOUR SHIPPING METHOD.

* Further questions and concerns contact orders@collectiverose.com