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Website is for informational purposes. Hours, events and pop-ups!

But you can shop IN STORE

Second Floor 105 Main Street, Chardon, OH 44024

Above Antiques On The Square ( 101 Main Street )

Hours:

Wednesday & Thursday 10:00 - 5:00

Friday 10:00 - 5:30

Saturday 10:00 - 4:00

Shipping & Local Pickup

Shipping Policy

 We currently offer standard shipping on orders through USPS to the continental U.S. Priority and Priority Express shipping are available as well. Prices on those will vary depending on how far you are located from our headquarters in Chardon, OH. We also offer store p for those who live in the Chardon, OH area.

 *Collective Rose is not responsible for shipping delays or issues which are beyond its control through USPS. The customer will need to reach out to USPS with their tracking number to open a claim for any packages not received, running late, or packages that say delivered and you did not receive*

 Standard Shipping - $8

Orders with standard shipping typically take 2-5 business days to be processed and shipped. Once orders have shipped, they should arrive at your shipping address within 1-3 business days. Keep in mind all of our jewelry is handmade with care to provide you with the best quality possible. During sales and holidays, we sometimes experience a higher volume of orders, and shipping time may exceed the expected processing time. Please bare with us, and know we are working d, nights, and weekends to get everyone’s orders out as quickly as possible.

Priority Shipping

For those who need their orders sooner than Standard shipping offers, Priority shipping is available. Orders take 1-4 business days to process depending on the volume of orders at the time and could take longer during the holidays. Priority shipping takes 1-3 business days to arrive. Pricing will vary depending on how far you are located from Collective Rose Headquarters.

Priority Express Shipping

For those who need their orders sooner than Standard shipping offers, Priority Express shipping is available. Orders must be placed before 12 PM ET during business hours, to ship out the day the order is placed. Priority shipping takes 1 business day to arrive. Pricing will vary depending on how far you are located from Collective Rose’s Headquarters.

Tracking Your Order

A tracking number will be provided via email when your order ships. Please allow 24-48 hours for USPS to update their system. If you check it before that time frame, tracking may not be available.

Friendly Reminders

Please d your shipping address! Once an order is shipped, you will be charged for us to reship it the second time if the wrong address is provided.

Once an order has shipped, if it is lost in transit, you must contact the post office and file a claim. You will need to provide them with the tracking number that was emailed to you when your order was shipped.

Weekends and holidays are excluded from process and shipping times, so please remember that when choosing your shipping method. If an order is placed over the weekend with priority express shipping, it will ship out that Monday.

 

Local In-Store Pick-up Policy

Orders are available for store pick up, located at Collective Rose’s  store front in Chardon, OH. Please allow 2 business days for orders to be processed, and we will send you an email or text message when your order is ready to be picked up. You can add a note when checking out on how you prefer to be contacted.

Orders placed for shop pick up, once your order is placed you will receive a confirmation email notifying you, both, of your order and separately, a ready for pick up confirmation at our shop located in Chardon, OH.

Orders must be picked up within 7 days of placing your order. If you are unable to make it in within the specified time frame, we will have to cancel your order and provide you with a refund ( note: this is the only time we provide refunds back to original form of payment- any other time/instance will be Store Credit ONLY. )

If you need your order shipped, after it has already been placed, you will need to contact us at hello@collectiverose.com to be invoiced for the additional shipping costs.

It is the customer's responsibility to make arrangements for pick up or to have their order shipped out before the 7-day period ends.

We are not responsible for reminding the customer of their order needing to be picked up.

We’re here to provide convenience and support, so please make sure to collect your order within the specified time frame. If you need assistance with arranging p or shipping, please don’t hesitate to contact us at hello@collectiverose.com. We’re happy to help!